FREQUENTLY ASKED QUESTIONS

How long will it take to receive my order?

Since all of our products are made-to-order, please allow 1-3 weeks for production and shipping. We'll do our best to get your order to you as quickly as possible, and we'll provide you with tracking information once it ships. If you need your order ASAP please email info@parelproject.com and we will try and accommodate your requirements.
How should I care for my sea shell glasses?

Our sea shell glasses are delicate we recommend gently hand-washing your sea shell glasses with mild soap and warm water. Do not put them in the dishwasher or soak them for extended periods of time. Also, avoid using abrasive materials or chemicals that may damage the shells.
Can I actually drink from the Shell glasses?

Absolutely! You can drink (and eat) from our glass ware - just be mind full you drink from the SMALL SIDE of the shell - otherwise your drink might spill.
Are your products environmentally friendly?

Yes, we are committed to sustainability and our products are sourced from sustainable, environment-conscious suppliers. We also use recycled and biodegradable packaging materials wherever possible.
Can I request a custom design or product?

Absolutely! We love working with our customers to create bespoke designs and products that perfectly suit their needs. Simply contact us with your ideas and we'll work with you to bring them to life.
Do you offer international shipping?

Yes, we ship worldwide. However, please note that international shipping rates and delivery times may vary.
What is your return policy?

As all of our products are made-to-order and customized to your specifications, we do not accept returns or exchanges. However, if you have any issues with your order, please contact us and we will do our best to resolve the issue.
Can you create a custom design for a large event or wedding?

Yes, we offer custom design services for large events and weddings. Please contact us info@parelproject.com to discuss your requirements and we will do our best to create something unique and memorable for your special occasion.
What inspired you to start creating sea shell glasses?

We have always been fascinated by the beauty of the ocean and its many treasures. We wanted to bring a small piece of this natural wonder into people's homes through our unique and handcrafted sea shell glasses.
My glassware arrived broken, what do I do?

Please email us at info@parelproject.com and we will help you re-organizer your oder!