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Customer Care

  • At The Parel Project, we believe that exceptional customer service is the foundation of a great shopping experience.

  • Our knowledgeable and friendly team is always here to help. Whether you have a question about one of our products or need assistance with your order, we're just an email away

  • We take great pride in providing our customers with personalized and attentive service. We're committed to ensuring that you're completely satisfied with your purchase.

  • We value your feedback and strive to continuously improve our products and services. If you have any suggestions or comments, please let us know.

Privacy & Safety

  • We are committed to protecting your personal information and only collect data that is necessary to fulfil your order.

  • We will never share your personal information with third parties, except as required by law or as necessary to fulfill your order.

  • Your personal information will be securely stored and protected using industry-standard encryption.

  • We offer a variety of payment options, including credit card and PayPal, all of which are processed securely and with the utmost care.

  • We take safety seriously and adhere to all relevant Australian safety standards.

  • Our products are made with high-quality materials and are designed to be safe for use.

  • If you have any concerns about the safety of our products, please don't hesitate to contact us.

Wholesale Inquiries

  • We welcome wholesale inquiries from retailers interested in carrying our products. We work with restaurants and wedding planners alike. 

  • Please contact us with your business information; we will provide our wholesale pricing and terms.

  • Minimum order quantities may apply.

Payment Methods

Payment Methods

- Credit / Debit Cards

- Offline Payments

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